Shipping & Returns

Shipping Policy

At Saisaki 90 we strive to provide convenient and efficient service to all our customers. As part of our commitment to quality and customer satisfaction, we offer a pick-up only policy for all orders. Please read the following information to understand our pick-up process and guidelines.

2. Pick-Up Only Policy All orders placed with [Store Name] must be picked up in person at our store location. We do not offer delivery services at this time.

3. How to Place an Order Customers can place orders by:

Visiting our store in person.
Calling our store at [Store Phone Number].
Ordering online through our website [Store Website] (if applicable).

4. Pick-Up Process

Order Confirmation: Once your order is placed, you will receive an order confirmation via email or phone.
Pick-Up Time: Orders are generally ready for pick-up within [X] hours/days. You will be notified when your order is ready for pick-up.
Pick-Up Location: Please pick up your order at [Store Name] located at [Store Address].
Identification: Bring a valid ID and your order confirmation (email or receipt) when picking up your order.

5. Pick-Up Hours Our pick-up hours are as follows:

Monday to Friday: [Opening Time] - [Closing Time]
Saturday: [Opening Time] - [Closing Time]
Sunday: [Opening Time] - [Closing Time]

6. Special Instructions

Parking: Please use the designated pick-up parking spots near the store entrance.
Contact: If you need assistance when you arrive, please call [Store Phone Number], and a staff member will bring your order to your car.

7. Changes and Cancellations If you need to make any changes to your order or cancel it, please contact us as soon as possible at [Store Phone Number]. We will do our best to accommodate your request.

8. Contact Information For any questions or concerns regarding our pick-up only policy, please contact us at:

[Store Name]
Address: [Store Address]
Phone: [Store Phone Number]
Email: [Store Email Address]

Thank you for choosing [Store Name]. We appreciate your business and look forward to serving you.

Sincerely,

[Store Name] Managemen

Return & Exchange Policy

At Saisaki 90, we are committed to providing high-quality products and excellent customer service. To maintain the integrity of our products and ensure the best shopping experience for all our customers, we have established a No Refund Policy. Please read this policy carefully before making a purchase.

General Policy All sales at Saisaki 90 are final. We do not offer refunds on any products sold in our store.

Exceptions While we do not offer refunds, we do provide the following exceptions to ensure customer satisfaction:

Defective Products: If a product is found to be defective or damaged at the time of purchase, we will offer an exchange for the same item or store credit.
Incorrect Items: If you receive an incorrect item, we will gladly exchange it for the correct item.

Perishable Goods Due to the nature of perishable goods,

we cannot accept returns or exchanges on fresh produce, dairy, meat, bakery items, or any other perishable products unless they are defective or damaged at the time of purchase.

Non-Perishable Goods For non-perishable items,

we will consider exchanges or store credit on a case-by-case basis if the product is returned within 7 days of purchase, unopened, and in its original condition. Proof of purchase is required.

How to Request an Exchange,

You must bring the item in question along with the original receipt. Our team will inspect the item and determine the appropriate action based on our policy.

Contact Information If you have any questions or concerns about our No Refund Policy, please contact us at:

Saisaki 90
Address: 77 Whitchurch Road, Cardiff, CF143JP
Phone: 02922413804 or 07915671488
Email: fmj3@icloud.com

Thank you for shopping at Saisaki 90. We appreciate your understanding and cooperation.

Sincerely,

Saisaki 90 Management