Terms & Conditions
1. Ordering and Delivery of Goods
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Placing Orders: Orders can be placed through our website, and customers are required to complete the checkout process for orders to be processed.
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Order Confirmation: After placing your order, you will receive an order confirmation via email. Please check your order details to ensure accuracy.
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Delivery Areas: We deliver within specific areas. Delivery zones are clearly indicated on our website.
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Order Cut-Off Time: The cut-off time for placing orders is 18:00 hrs. Any orders placed after this time will be processed the following day and delivered on the next available delivery schedule.
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Delivery Timeframe: Delivery times are based on our established schedule and the area where you are located. We will notify you of the expected delivery date.
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Shipping Fees: Delivery charges may apply and will be displayed during the checkout process.
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Unsuccessful Delivery: If you are unavailable to receive your order at the scheduled delivery time, additional delivery fees may apply to reschedule.
2. Pricing
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Inclusive Pricing: All product prices on our website are inclusive of VAT (Value Added Tax) unless stated otherwise.
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Price Changes: We reserve the right to alter product prices at any time without prior notice. This could be due to fluctuations in the exchange rates, increases in import taxes, changes in shipping fees, or increases in raw material and labor costs.
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Promotions and Discounts: From time to time, we may offer promotional discounts, which will be applied at checkout. These promotions are subject to specific terms and may change or be revoked without notice.
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Currency: All prices are listed in the local currency
3. Return and Refund Policy
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Eligibility for Return: Our return and exchange policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
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Return Condition: To be eligible for a return, the product must be unused, unopened, and in its original packaging.
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Non-Returnable Items: Certain items, such as perishable goods (e.g., food items), cannot be returned unless they are defective or damaged.
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Proof of Purchase: A valid receipt or order confirmation is required to complete any return or exchange.
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Processing Time: Once your return is received and inspected, we will notify you via email about whether your return request has been approved or rejected.
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Refund Method: Approved refunds will be processed to the original payment method. Please note that shipping costs are non-refundable.
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Exchange: If your return is approved, you may choose to exchange the item for another product of equal value, depending on availability.
4. Damaged or Missing Items
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Notification of Issues: If your order arrives damaged, or if any items are missing, you must notify us within 24 hours of receiving your delivery.
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Inspection and Documentation: Please provide photographic evidence of the damage or missing items when reporting the issue. This will help us process your claim more efficiently.
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Liability: Our liability is limited to the value of the goods purchased. In the event of damage or loss during shipping, we will either issue a refund for the damaged or missing items or replace them, based on our assessment of the situation.
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Missing Products: If an item is missing from your order, please contact us immediately, and we will work to resolve the issue promptly.